FAQ

Frequently Asked Questions

Shipping & Orders

Does Active Athlete ship internationally? Currently, we only offer domestic shipping within the United States.

What are your shipping rates and return policies? For detailed information regarding transit times and rates, please visit our Shipping Policy. For information on returns, exchanges, and restocking fees, please visit our Returns & Exchanges page.

Is it safe to order from your website? Yes. Our site uses industry-standard encryption and security protocols to ensure your personal information and payment details are kept safe and secure.

Product Information

Are your sneakers authentic? Guaranteed. All products sold by Active Athlete are 100% authentic. We source our inventory directly from the manufacturers and authorized vendors to ensure you receive genuine merchandise every time.

How can I tell if a shoe is for Men, Women, or Kids? You can use our site navigation to shop specifically by Men’s, Women’s, or Kids' categories. Additionally, the product title, and description may specify any notes for purchasers. Please note that customers are responsible for selecting the correct size and category based on the site's navigation.

Contact & Locations

How can I contact Active Athlete? You can reach our customer service team at (713) 738-7860 or connect with us via our social media channels.

What are your store hours? Our retail locations are open during the following hours:

• Monday – Thursday: 11:00 a.m. – 8:00 p.m.

• Friday – Saturday: 10:30 a.m. – 8:30 p.m.

• Sunday: 12:00 p.m. – 4:00 p.m.